Education:

Bachelor of Science   December 2006

Major: Game Art & Design

Art Institute of Pittsburgh/Online Division

Computer Skills:

Adobe Photoshop

Adobe After Effects

3D Studio Max 

Unreal Editor   

Adobe Illustrator

Microsoft Office Programs

Work History:

Target:  Baytown, TX  June 2002 – September 2002

Cashier: customer service, handling merchandise sales, keeping register area neat

Harkins Theatres:  Phoenix, AZ    December 2002 to October 2003

Usher/Box Office/Concessions: customer service, answering service calls, selling tickets, handling and selling food and drink, cleaning theaters, assisting customers to theaters, keeping facility clean

Wal-Mart:  Baytown, TX    October 2003 to April 2007

Wireless Sales/Cashier/Electronics Associate:  customer service, answering customer service phone calls, labeling and inventorying merchandise, handling merchandise sales, stocking merchandise, keeping department clean, handling merchandise exchanges and returns

Harte Hanks:  Austin, TX   April 2007 to December 2007

SEA Samsung Electronics Tier 1 Agent:  customer service, in-bound call center technical support, answering questions about products, troubleshooting products, setting products up for repair, training new employees on how to use the phone and computer programs

IndyMac Bank/Spherion: Austin, TX November 2007 to April 2008

Traffic Analyst: bringing up outbound jobs for agents to call, monitoring traffic of outbound jobs, solving issues with the automatic dialing system, monitoring inbound call traffic, recording information on the jobs ran.

Alorica: Terre Haute, IN June 2008 to October 2008

AT&T Customer Service Representative: customer service, answer in-bound calls, technical support on cell phones,  updating account information, changing rate plans and features for cell phone accounts, applying adjustments and payments to accounts, answering questions about AT&T cell phone service.